Testimonials

Who else would be better equipped to appraise our services than our wonderful hotels and our important trade partners?
Here you can read what they say about Soul & Story Collection:

"I've been working closely with Elke, Elisabeth and the rest of the team at Revpar since 2016. There's a real affinity between the clients they represent and our collection at Mr & Mrs Smith. Zannier has alway been a firm favourite within the company and we get amazing feedback from our customers. Elke and the team are very responsive and have an in depth understanding of the industry. They are quick to engage in various campaigns and keen to gain knowledge in the production of each property. I can only see this partnership getting stronger as we go on."
Charlotte Heyman, Mr & Mrs Smith
Regional Manager, Hotel & Villa Partnerships
"I got to know Elke from her times at Six Senses, and when she first presented her own new company to us I could tell that in no time she would represent a very nice portfolio. Time has only proved I was right. Apart of the amazing Zannier properties in Cambodia and France, Elke and Gemma are engaged with a real collection of jewels, each of them so different yet so appealing. It is really good to have such nice products so professionally represented in our humble market."
Ernesto García Dresbach, Southern Cross
Executive Manager
"Un placer. Así definimos desde MOAH trabajar con Elke y Gemma. Una excelente selección de hoteles, rápida respuesta y con todos los clientes que hemos mandado a sus hoteles, que son bastantes, siempre han estado pendientes de todos los detalles. Gran profesionalidad. Además, en sus visitas a nuestras oficinas de Madrid siempre nos ponen al día y nos cuentan nuevos detalles y experiencias que nuestros clientes podrán disfrutar en sus hoteles. Lo dicho ... un placer."
Roberto Martín Fuentes, MOAH Destinos Exclusivos
Co-Founder
"I had the pleasure of joining the famtrip tour to Siringit Collection Tanzania. Soul and Story Collection organized this unforgettable Famtrip, and it was simply perfect. We were a small, very close-knit international group. With great attention to detail and little surprises, Maria from Soul and Story Collection introduced us to Siringit and won our hearts over!"
Susann Deiana, Radermacher Reisen
Senior Sales Manager
"En octubre de 2025 tuve la oportunidad de participar en un viaje de familiarización organizado por Soul & Story Collection junto con los lodges de Siringit Collection, y no puedo más que recomendarlo enormemente. La organización fue impecable en todo momento: desde la logística, los traslados y el ritmo del itinerario, hasta el cuidado por cada detalle en los alojamientos. Los lodges de Siringit Collection destacan por su autenticidad, su integración con el entorno y un servicio excepcional, haciendo que la experiencia de safari sea aún más especial. Gracias a este viaje, he podido conocer el destino en profundidad y transmitirlo con confianza y entusiasmo a mis clientes, lo cual es fundamental en nuestra profesión. Quiero agradecer sinceramente a todo el equipo por su profesionalidad, cercanía y dedicación. Sin duda, una experiencia altamente recomendable tanto a nivel personal como profesional."
Pilar de Mercado Higuera, Godwana Travel Experiences
Senior Travel Designer
"I would like to once again express my heartfelt thanks to you for this truly exceptional and unforgettable FAM trip. The entire journey was perfectly organized from start to finish and thoughtfully planned down to the smallest detail. At every moment, it was clear how much passion and experience went into creating this trip. One of the absolute highlights were, of course, the accommodations, each of which was impressive in its own unique way and offered an exceptionally high standard. And you, dear Chantal, played a huge role in making this trip so special. You were always there for us, answered every question with great knowledge, and guided the group with your positive, open, and motivating personality. It is immediately clear how passionate you are about what you do. You led the group wonderfully – thank you so much for that! I am very grateful that I had the opportunity to be part of this journey and to get to know the individual properties in such depth."
Marina Griebl, Product Manager
Let's Go Africa Reisen GmbH
"We have cooperated with Elke for different hotels throughout Indochina and it was always (and still is) a pleasant cooperation. The cooperation always has the character of great mutual understanding and finding solutions which works well for both sides, even in case some difficult situation may arise. She knows the German source market very well and therefore it is easy to explain about the needs of our clients – this fact makes it so easy to communicate. She is always balancing the interests of the hotel and the clients – in my case the tour operator – which makes the cooperation very beneficial for both sides."
Senior Product Manager Longhaul, Airtours & TUI Germany
Regional Manager, Hotel & Villa Partnerships
"I have known Elke for many many years now and it was and is always more than a big pleasure to work with her. Her knowledge of the market and excellent relationships as well as her passion and enthusiasm make Elke an absolute PRO in what she is doing! Whenever you need any help or support you can always 100% count on Elke!"
Susanne Singer, onefinemoment GmbH
Managing Director
"Seit vielen Jahren arbeiten wir sehr eng und vertrauensvoll mit Elke Pfeil und Ihrem Team zusammen. Das Portfolio ist sehr persönlich selektiert und handverlesen im Luxussegment. Elke Pfeil & ihr Team repräsentieren mit Leidenschaft und stehen uns immer mit Rat und Tat zur Seite. Wir freuen uns auf die weitere professionelle und freundschaftliche Zusammenarbeit."
Christoph Berner, Berner Travel
Managing Director
"I recently had the pleasure of joining a fam trip organised by Chantal from the Soul and Story Collection. The trip combined a Zanzibar beach stay at Xanadu with a safari experience hosted by the Siringit Collection. A beautiful mix of Swahili coast and African wilderness in the Serengeti! Everything was thoughtfully organised and well-paced, allowing us to truly experience the destinations, meet the teams behind them, and get a real feel for each place. It’s those moments, the atmosphere, the people, the little details during your stay, that really stay with you and help to share these experiences with our guests. To me trips like these are not only a great way to experience destinations first-hand, but also to connect with like-minded people from the industry. Sharing experiences, learning from each other, and building connections is to me just as valuable as the travel itself."
Geertje van Keulen, JorAfrica
Marketing & Sales Manager
"In November, I joined a fam trip to Tanzania and Zanzibar, organized by Soul&Story Collection. In a relatively short time, I gained a strong overall understanding of the destination, with a well-balanced combination of safari and beach. The program was thoughtfully designed, allowing us to experience a great deal within just one week. We traveled in a small, pleasant group, and thanks to Chantal’s care and attention, everything was perfectly taken care of. Additionally, we had the opportunity to discover a number of interesting properties that align well with our offering. The hosts at each property were consistently very welcoming."
Michelle Steylaerts, Atlas Reizen
Travel Designer
"I would like to thank Gemma and Elke for their continuous support! It is always a great pleasure to be in contact with either of these very professional ladies and whatever you need they will always do their utmost to fulfill every wish. The Revpar Marketing team knows exactly how to work on a professional level and therefore we are happy to work with them."
Franziska Hoffmann, Design Reisen
Travel Designer
"We feel very fortunate to be working alongside Elke and her very competent team at Revpar Marketing. Not only do they know their markets very well and are highly respected in the industry, they also have valuable insights to share and give excellent support whenever you need it. We really appreciate that Elke was able to come up with tailored sales strategies that suit our boutique business. We feel very privileged to be a client. Asanteni Sana Elke, Gemma and Sonja for all your hard work!"
Vivian Temba, Aurari and Cherero Camp
Owner and Director of Sales & Marketing
"Elke’s agency planned for us a sales trip in Europe to visit Travel Agents and Tour Operators in Munich, London, Copenhagen, Stockholm, Barcelona and Madrid. Elke has great connections and is very much appreciated in the business. She assisted us non-stop during the trip with any difficulty we met. We have had such a great experience working with Elke and her team. I can only highly recommend her fantastic job and hope to work with her again soon."
Camille Smaja, Hotel Taiwana St. Barths
General Manager
"Zuri Zanzibar is very proud to have Elke and her colleagues as part of our opening team. Their work has always been very professional, detailed and super organized. The wide experiences and knowledge of the European markets they cover is invaluable to us. All I have to say is a big THANK YOU for your cooperation, you are simply one of the best sales representative we have!"
Andrea Knorová, Zuri Zanzibar
Director of Sales & Marketing
"Elke & Gemma are a dream team. They have a profound knowledge of the hospitality industry and the luxury market - at the same time they will only go for properties with a soul and a story. We are proud to be part of their portfolio and it is a pleasure to collaborate with an efficient, precise, sharp and always available consulting company. Last, they are located in Barcelona where it is always a pleasure to go and visit!"
Nathalie Saphon Ridel & Jean Pierre Martial, Maison Polanka
Owners
"The H Resort has been working with Revpar Marketing since its opening in 2015. Elke and her team have been instrumental to the success of the H Resort and the growing reputation of our property in the markets that they handle."
Dominique Richard-Heber, The H Resort
General Manager